Course Outline

  • Understanding various types of behavior
  • Understand what it means to be assertive and self confident
  • Why is it important to be assertive?
  • The Right attitude and Mindset required for being assertive
  • Learn techniques to confidently express different views & opinions
  • Importance of Body postures
  • Implications of Voice / Tone
  • Implications of having Negative self talks
  • How to eliminate Negative thinking & Negative Self talk
  • Praise and Appreciation
  • Dealing with difficult behavior in other people
  • Understanding the difference between "Reason" and "Excuse"
  • Importance of self awareness
  • Relaxation techniques
  • Basics of conflict resolution techniques
  • Wrap Up
    • Action Plan for improving Assertiveness & Self Confidence

At the end of the course, the participant will be able to

  • Deal with various types of people and their behaviors
  • Speak confidently in public settings and express their opinions freely with tact and diplomacy
  • Stand up for what they value is right and ensure that nobody walks over them unnecessarily
They will also have the capacity to maintain good relationship with all in spite of difference of opinions and differences in behavior and value system.