Course Outline

  • Introduction to Communication
  • Basic Communication Model – Understanding the Basic Communication Model
  • Major Obstacles / Barriers for Effective Communication (How Many???)
  • Key Requirements for effective communication (How Many???)
  • Criticality of Identity of the Self and Others
  • Understanding Variety of People and their Communication Styles (based on DISC profiling)
  • Learning Preferences and Tuning in our Communications
  • Understanding differences of Opinion and How to deal with them
  • How to listen actively and empathetically
  • Communicating Win Win Messages
  • Communicating with Tact / Diplomacy
  • Congruency in Communication
  • Impact of Body Language, Eye contact, Tone, Pitch, Facial expressions
  • How to handle criticism / negative feedback constructively
  • How to Persuade People
    • Models of Persuasion (2 Models)
  • Wrap Up
    • Three essentials for effective communication
    • Action steps for improved and effective communication

At the end of the course, the participant will be able to

  • Understand what communication is
  • Know what are the major obstacles to effective communication
  • Know how to overcome them
  • Know who is responsible for the communication effectiveness
  • Know how to handle difficult conversations
  • Know what kind of attitude is necessary for effective communication
  • Know how to persuade others in an effective manner, whether in the work place or in personal life
The communication effectiveness is guaranteed to improve exponentially.