Course Outline

  • Understanding Conflict
  • Conflict is Unavoidable & Disruptive and / or Destructive
  • Types of Conflict
  • Benefits of Conflict
  • Self awareness, Mindset and Attitude
  • Conflict Resolution Model
    • Individual Conflict Competence Model
    • Team Conflict Competence Model
    • Engage Constructively Model
  • Handling the emotional components of Conflict
  • Conflict Resolution Method
  • Conflict Prevention and Control
    • Personal
    • Group
  • Collaborative Problem Solving
  • Applications of Collaborative Problem Solving

At the end of the course, the participant will be able to

  • Identify their self awareness level at any conflicting situation
  • Focus on the issue rather than the person
  • Deal with any conflicting situation with more confidence and poise
  • Resolve most of the conflicts successfully
They will also have the capacity to maintain good relationship with all in spite of difference of opinions and differences in behavior and value system.